FAQ

Still not sure? You can find the answer here.
Is your question not listed? Contact us.

 
Project Goals
What do you hope to achieve with this game?
We want to help households use energy in a smarter way, lower costs, and reduce pressure on the electricity grid by cutting peaks.
What do I get out of it — and what do you get out of it?
You can build new habits and see how you could save money.
Why does this project exist?
To make smart energy use practical and fun—powered by research and real-world results.
Do I have to pay to join?
The app is free.
Your “investment” is simply a bit of attention for the weekly challenges.
 
Household Type
I don’t have gas but I do have a heating system—am I still eligible?
Yes. The game focuses on how and when you use energy, not only gas.
If you have a smart meter, you can join.
It also includes electric mobility, if you drive electric.
I want my home to be gas-free — what does that mean for my participation?
You still use electricity. The game helps you learn how to shift your use, reduce peaks and save costs.
 
Energy & Appliances
How does it work with a smart meter? I already have one at home.
Follow the instructions you receive after signing up.
The game app helps you connect your smart meter.
We translate your meter data into goals, tips, points and badges (game rewards).
Do I need to install anything else?
Only the app — and connection with your smart meter.
 
Tech & Log-In
How do I log in?
Via the login link sent to your email.
Lost it? Request a new link on the login page.
I cannot find the link to the app — what now?
Check your spam or junk folder.
Still nothing? Contact us.
 
Data & Communication
How do I unsubscribe or delete my account?
You can delete your account from Settings, or contact us.